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Client Experience

 

event marketing Experience

 

Consultant - Marketing and Event Management                                                                   February 2012 - Present                                                        

Client examples: Centerplate/Orange County Convention Center (Marketing Plan), Truly Nolen International (marketing strategy, collateral, events), BlurtBox (public relations, blog, design, strategy), Tim’s Wine Market (Facebook paid ads, social media management, strategy)

Other: Corporate · Convention · Non-Profit · Weddings · Galas · Food and Wine Festivals


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Orange County Convention Center - Centerplate                                                                                                             May 2014 - June 2018

Catering Sales Manager

  • Introduced marketing areas of opportunity for company growth

  • Streamlined a modernized internal software and Customer Relationship Management system

  • Established social media and brand management strategies

  • Analyzed system reporting for KPIs, consumer behavior trends and challenges

  • Optimized Public Relations initiatives and CSR

  • Excelled as point of contact for Show Management food and beverage functions

  • Contributed to Planning Visits, Pre-Conferences and internal team communication

  • Personalized menus for international, dietary restrictions or themed events

  • Additional responsibilities from position below:

Exhibitor Catering Sales Manager                           

  • Generated over $1.6 Million in sales

  • Negotiated client accounts and contracts from start to finish

  • Budgeted and forecasted daily/periodic sales revenue

  • Proactively assessed client needs aligned with company mission

  • Collaborated with nine internal departments, clients and vendors for flawless execution of events

 Sales and Marketing Intern  

  • Interacted with potential clients through professional customer service

  • Cross-trained in Operations, Culinary, Accounting, Sales and Purchasing departments


Evok Advertising                                                                                                                                                                         May 2016 - December 2016

Business Development Coordinator

  • Developed all agency proposals and target prospect research

  • Maintained Customer Relationship Management system and all prospect communication

  • Curated materials for pitch presentations

  • Managed blog, monthly agency newsletter and promotions in concordance with new business efforts

  • Coordinated with Social Media, Creative, Digital Media, Client Services departments for detailed client proposals

  • RFP Examples: City of Clearwater, New Smyrna Beach, Santa Rosa County, Outer Banks of North Carolina, Cone Distributing and other industries such as real estate, food and beverage and others.

Note: Unable to display RFP response samples as disclosure agreement. For blog examples, please visit evok website linked above. 

 

Loews Portofino Bay Hotel at Universal Orlando                                                                                                                         May 2012 - June 2014

Concierge                                                                                                                                                                                                                       

  • Received 7 Outstanding Star Performance Awards

  • Delivered impeccable customer service through unique vacation planning

  • Upsold Universal Orlando Resort and local Orlando experiences

  • Creatively engaged in problem solving in fast-paced environment

  • Maintained guest safety at all times